Legal
Terms & conditions
The terms on which Mercera Ltd provides its cleaning services.
Quotes
Indicative prices shown on this website are guides only and do not constitute a fixed quote. A formal quote is provided after we have the details we need, and is valid for 30 days from the date of issue unless stated otherwise.
Payment
On accepting a quote you may pay in full, pay a 25% deposit, or pay on completion, as offered on your quote. Payments are processed securely by Stripe. Recurring services may be invoiced per visit or periodically as agreed.
Cancellation & refunds
You may cancel or reschedule a booked clean up to 48 hours before the scheduled start for a full refund of any amount paid. Cancellations within 48 hours are subject to a 50% charge, and cancellations within 12 hours of the scheduled start are non-refundable, reflecting the cost of the reserved team slot. This policy is shown on your quote before you accept.
Our guarantee
If any area we cleaned does not meet the agreed standard, tell us within 24 hours and we will return and re-clean the affected area at no charge. See our guarantee page for detail.
Liability & insurance
We carry comprehensive public liability insurance. Nothing in these terms limits our liability where it would be unlawful to do so. Claims for accidental damage should be reported within 24 hours of the clean.
Commercial contracts
Commercial cleaning is provided under a rolling agreement terminable on 30 days' written notice by either party unless a different term is agreed in writing.
Ready for a cleaner space?
Tell us what you need and we'll respond within 4 working hours with an honest quote. No obligation, no pressure.
Lunt's Heath Rd, Widnes, WA8 5AZ
Mon–Fri 8am–6pm · Sat 9am–1pm
Covering Widnes, Runcorn, Warrington, St Helens, Liverpool, Knowsley, Wirral, Chester, Macclesfield, Wilmslow, Congleton, Crewe, Nantwich and across Cheshire & Merseyside.